The nol card, favored by Dubai commuters for its benefits and seasonal offers, can be easily canceled at any Metro station. To do so, present your active nol card to a station agent for verification. If your balance is 100 AED or less, a cash refund will be processed; otherwise, you must apply through RTA’s authorized channels. Refunds incur a 2.5% service fee or 5 AED. For further assistance, customers can reach out to support or comment below. The cancellation process is straightforward, making it convenient for users looking to manage their nol card effectively.
How to Cancel Your Nol Card: A Step-by-Step Guide
The Nol card is a favored choice for commuters in Dubai, thanks to its myriad benefits and seasonal promotions. However, there may come a time when you need to cancel your active Nol card. This guide outlines the straightforward process for cancellation, ensuring you receive your refund promptly.
Steps for Nol Card Cancellation
-
Visit a Metro Station’s Ticket Office Machine
To initiate the cancellation process, head to any Metro station in Dubai. -
Provide Your Nol Card
Present your Nol card to the station agent at the ticket office. -
Verification of Card Status
The station agent will check to confirm that your card is still active and valid. -
Check Your Balance
- If your card balance is 100 AED or less, you are eligible for a cash refund.
- If the balance exceeds 100 AED, you will need to use other RTA-authorized channels, including the RTA website, nol Pay app, or self-service machines.
- Receive Your Refund
- A cash refund will be issued if your balance is acceptable.
- Be aware that a service fee will apply:
- 2.5% of the card balance or a minimum of 5 AED, whichever is higher.
Additional Information
Consider looking into the Emirates Islamic RTA Card for other options. You can also check the balance of your Nol card using the NOL Card Balance Check feature available at the stations.
By following these steps, you can easily cancel your Nol card at any Metro station in Dubai, ensuring a smooth process. If you encounter any issues or have further questions, don’t hesitate to reach out to customer care for assistance.
Q: How can I cancel my NOL card in Dubai?
A: To cancel your NOL card, visit any Metro station’s Ticket Office Machine in Dubai. Provide your NOL card to a station agent, who will verify its validity. If your card balance is under 100 AED, you can receive a cash refund on the spot.
Q: What is the refund process for canceling a NOL card?
A: If your NOL card balance is 100 AED or less, you can receive a cash refund immediately at the Metro station. However, if the balance exceeds 100 AED, you will need to apply for a refund through other RTA-authorized channels like the RTA website or the nol Pay app.
Q: Is there a fee for canceling my NOL card?
A: Yes, when canceling your NOL card and receiving a cash refund, there is a service fee of 2.5% of the card balance or a flat fee of 5 AED, whichever is applicable.
Q: What should I do if I can’t visit a Metro station to cancel my NOL card?
A: If you are unable to visit a Metro station to cancel your NOL card, you can apply for a cancellation and refund through the RTA website, the nol Pay app, or self-service machines available at designated locations.
Q: Can I check my NOL card balance before canceling?
A: Yes, you can check your NOL card balance before cancellation using various methods, including the NOL Card Balance Check services offered at Metro stations or through the nol Pay app.
Q: What happens if my NOL card is invalid or inactive?
A: If your NOL card is found to be invalid or inactive during the cancellation process, you will not be eligible for a refund. It’s advisable to ensure your card is active and valid before attempting to cancel it.
Q: Where can I find help if I have issues canceling my NOL card?
A: If you encounter any issues while trying to cancel your NOL card, you can reach out to the customer care service of the Roads and Transport Authority (RTA) in Dubai for assistance.
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